Many Firms have gone into outsourcing with the sole purpose of cutting costs and taking advantage of labour cost arbitrage. Likewise, most outsourcing providers cater for just that- cost cutting, and nothing more.

At Marquella, we take outsourcing to the next level- "Smartsourcing". Smartsourcing is not just about cutting operational costs; it is about focusing attention on excellence and innovation within the Organisation's core process initiatives.

At Marquella, we try to identify your Organisation's core activity and assist in concentrating focus on these critical areas of differentiation and customer value (core competencies).

We help achieve this by partnering with your Organisation and taking responsibility for innovating change and cost control in non-core operations.These non-core areas consume the majority of your resources and starve your Organisation of its innovative capacity and consume the largest percentage of resources and Management time.

We study your Organisation's operations, its Business processes and procedures and we identify the non-core but essential aspects of your operations. 

We take time to understand your Organisation's values, mission statements and processes and we train ourselves on your operational procedures.

We then partner with your organisation and take over the running and execution of these non-core Business activities. Using our expertise and experience, we streamline and innovate current procedures for these non-core activities and deliver improved Service Levels to you.

Unlike other Outsource providers, we don't just take your Business process and palm them off to another Service vendor, we take charge of these processes, monitor and ensure that the highest standards are delivered and maintained. We form a partnership with your organisation and build a relationship of trust.

We offer structural options that best suit your requirements and reflect your Organisation's mission statement. Such as a choice of offshore, on-shore or our unique "Smartshore" development locations, one of which will be ideally suited to the Business process under consideration.